Design Open · Via Enrico de Nicola 3, 91011 Alcamo TP, Italy
Full refund available within 14 days of purchase, per Codice del Consumo (D.lgs. 206/2005). No questions asked. Refund processed via original payment method within 5-10 business days.
If you cancel after receiving initial concepts but before final delivery, you will be charged only for work completed to date, calculated proportionally based on the project scope. Any remaining balance will be refunded.
No refund for completed and delivered design files. If the delivered work does not match the approved concept or the specifications in the proposal, we will revise it at no additional cost until it does.
If you are unsatisfied with the quality of the work and can demonstrate that it does not meet professional standards, we will either redo the work or issue a partial refund at our discretion.
Email studio@design-open.com with your project reference and reason for the refund request. We respond within 2 business days. Stripe refunds appear on your statement within 5-10 business days.
Last updated: March 2026.
Online · Alcamo