Refund Policy

1. Prima dell'Inizio Lavori / Before Work Begins

Full refund available within 14 days of purchase, per Codice del Consumo (D.lgs. 206/2005). No questions asked. Refund processed via original payment method within 5-10 business days.

2. Durante il Progetto / During the Project

If you cancel after receiving initial concepts but before final delivery, you will be charged only for work completed to date, calculated proportionally based on the project scope. Any remaining balance will be refunded.

3. Dopo la Consegna / After Delivery

No refund for completed and delivered design files. If the delivered work does not match the approved concept or the specifications in the proposal, we will revise it at no additional cost until it does.

4. Quality Guarantee

If you are unsatisfied with the quality of the work and can demonstrate that it does not meet professional standards, we will either redo the work or issue a partial refund at our discretion.

5. Come Richiedere un Rimborso / How to Request a Refund

Email studio@design-open.com with your project reference and reason for the refund request. We respond within 2 business days. Stripe refunds appear on your statement within 5-10 business days.

Last updated: March 2026.